Video Doorbell V3 Troubleshooting – Toucan TVD300

Video Doorbell V3 troubleshooting for Toucan model TVD300. Start with the checks below to identify whether the issue concerns power, connection or settings. Use the instructions for your exact model before changing its installation.

Start with power and model details

Check the battery level and recharge the device according to its guide if necessary. Make sure the charging connection is secure and allow charging to complete before testing again.

Check the app and connection

Open the Toucan Smart Home App and check whether the device is online. Test live view while you are near the camera or doorbell. If you are setting up the device, use the Wi-Fi requirements in its quick start guide and check that you have entered the correct network password.

If live view works but alerts do not arrive, check the device’s notification settings and your phone’s permission to show app notifications. Review any snooze or scheduled settings you have enabled. For recording questions, check the event history and the current recording limits for your device and account plan.

Check the doorbell and chime separately

Press the doorbell and note whether the app receives the event. If you use a compatible chime, check its power and follow the pairing instructions for that model. This helps distinguish a chime issue from a camera or network issue.

Use the correct guide

Open the Toucan installation guides and select your model and language. The app tutorial provides additional setup guidance. Avoid a factory reset until you have checked the model-specific instructions and understand the steps needed to reconnect.

Need more help?

Contact uksupport@toucansolution.com with model TVD300, a short description of the issue, any error message and the checks already completed. Include your app or meeting-software version where relevant. Do not send account passwords or Wi-Fi passwords. You can also visit Toucan UK contact support or return to the troubleshooting hub.