FAQ

Toucan security cameras offer smart home security without requiring a hub or mandatory monthly subscription.
The free Toucan App gives you a 24-Hour event recording history for free. Stored in our secure cloud.
Toucan cameras are fully wireless*, easy to install, and include features such as motion detection, night vision, two-way audio, push notifications, and live remote viewing through the Toucan app.
We also include AI person detection as standard.
Optional subscription plans are available for customers who want extended cloud recording
history and additional features.

*Optional wiring and fully wired cameras are available.

To get set up, all you need to do is download the Toucan Smart Home app from the App Store or Google Play.
Once downloaded, you can follow the steps to create a new Toucan account.
When you’ve created your Toucan account and logged in, you can select “Add a new device”, and follow the instructions on screen to set your device up.
If you have other devices to set up, you can do this by tapping on the + or 3 lines icon in the top-right corner of the Home screen.

Please check out our video on how to pair our camera that is using QR Code to our Toucan Smart Home App.

WATCH VIDEO >>

Our cameraonly supports 2.4 GHz Wi-Fi networks. Before setting up the camera, make sure yourphone is connected to a 2.4 GHz Wi-Fi. Many routers offer both 2.4 GHz and 5 GHz bands, so it's important to select the correct one.

📱 For iPhone (iOS):

Go to Settings > Wi-Fi.

Tap the connected Wi-Fi network (checkmark).

If the network name includes "5G" or "5GHz", it's likely a 5 GHz network.

Switch to a 2.4 GHz network (often labeled without "5G", like "MyWiFi" instead of "MyWiFi_5G").

📱 For Android:

Go to Settings > Connections > Wi-Fi.

Tap the connected network.

Look for the Frequency or Network details.

If it says 5 GHz, disconnect and select a 2.4 GHz option.

💡 Tip: Some routers merge both bands under one name. In this case, temporarily disable 5 GHz in your router settings or move farther from the router—phones often auto-connect to 2.4 GHz at longer range.

1. Download the camera app from the App Store or Google Play.
2. Open the app and register or log in.
3. Follow the on-screen instructions to add a new device.
4. Make sure your phone remains on the 2.4 GHz Wi-Fi during setup.
5. Enter the Wi-Fi password when prompted.
6. Proceed with pairing—your camera will now connect to the network.

No. You do not need a subscription to use Toucan cameras.
Toucan includes free 24-hour cloud storage for motion recordings right out of the box at no extra cost. For example, if motion is detected at 3PM on Monday, the video will be available in the app to play back and download until 3PM on Tuesday.
Other functions like live view, two-way talk, motion notifications are also included as standard.

If your camera detects movement, like a delivery arriving, or motion in your garden, the footage is uploaded straight away to the Toucan Cloud. You can then open the Toucan app and watch the recording back anytime within the next 24 hours.
For example, if motion is detected at 3PM on Monday, the video will stay available in the app until 3PM on Tuesday.
After 24 hours, the recording is automatically removed unless you save it or upgrade to a Toucan Shield Plan for longer storage.*

*Free users can download and keep up to 5 recordings per month. If you upgrade your plan, this will not recover footage that has already expired.

No. You can add multiple Toucan cameras to the same account and view them all in the Toucan app. This makes it easy to monitor different areas of your home, such as your front door, driveway, garden, or indoor spaces, all from one place.
For example, you could have one camera at your front door, another covering your back garden, and a third inside your home, all accessible through the same app.

Yes.
You can use Toucan cameras in multiple locations and manage them all from the same Toucan app. This is ideal if you want to monitor different properties such as your home, office, holiday home, or a family member’s house.
For example, you could have one camera at your home address and another at your business, while viewing live footage and motion recordings from both locations in the same app.

Yes. Toucan cameras need a Wi-Fi connection to work because they send live video and motion recordings to the Toucan app through the internet.
A 2.4GHz Wi-Fi connection is required. Most domestic Wi-Fi routers are Dual-Band and support a 2.4GHz connection.

No. It is important to note the difference between "5G" broadband and a "5GHz" network. These are two separate things.
If you have "5G" broadband speeds, this refers to the speeds given to your Wi-Fi router, not the network your router broadcasts.
"5GHz" refers to the frequency of the network your Wi-Fi router broadcasts. Most modern routers will be "Dual-Band", and operate both a 2.4, and 5GHz network together. So you likely have a 2.4GHz network.
It's worth checking with your broadband provider if your router has a 2.4GHz network. This is usually the kind of thing they'll have published on their website.

No. Cameras can only be accessed from the Toucan Smart Home app, available on iOS or Android.

No. The Toucan app is not designed to be used with tablets. It should only be used with Android smartphones or iPhones.

This will depend on the model you purchase.
All of our Video Doorbell models come with an adhesive patch for screw-free mounting.
All of our Security Camera models require some screws, which are included. Apart from the Security Camera Pro, which includes an adhesive patch.

The maximum scheduled time is 23 hours and 59 minutes.

This feature is unavailable.

Human Detection is a new feature launched on our most powerful products that enables you to:

1. Filter video clips based on whether or not a person was detected by the camera, or just motion
2. Receive notifications only when a person is detected
3. Select a different notification sound when a person is detected.

Human Detection is currently available on all Toucan products from the PRO lines, as well as the Toucan Floodlight Camera.

It depends on factors like whether or not the person is partially obscured, how close they are to the camera, or if they are carrying a large object, but it is very effective: In over 90% of the time a person triggers the motion sensor on the camera, it will successfully detect them as a human.

If you own one of Toucan's PRO series (Such as the Toucan Wireless Video Doorbell PRO, Wireless Security Camera PRO) or the Toucan Floodlight Camera, the feature is already available to you if you are a PRO or ELITE subscriber. Simply go to the camera settings > motion detection > human detection

We made sure that you would NOT lose your video by uninstalling or reinstalling the app by storing downloaded footage in two locations, which is why the app requests local storage/photos permissions.

1. The app first stores the downloaded footage in the app itself. This is the in-app "Album" and will be erased in the event that you uninstall/reinstall the app.
2. The app also stores the downloaded footage in your local photos - that means you just need to check your mobile device's native photos app for those dates.

This ensures that unless you manually delete the footage or you don't back up your photos when you change phones or factory reset your phone, you will still have your footage.

The Toucan Smart Home App is used to pair and manage the following Toucan products:
Toucan Sconce Light
Toucan Wireless Outdoor Camera
Toucan Wireless Video Doorbell
Toucan Security Light Camera

With more products coming soon!

This means that your phone and the camera aren't talking to each other over bluetooth like they're supposed to during setup process. There's a few possibilities:

It could be a timing issue where the Bluetooth on your phone and the Bluetooth on your camera are missing each other's connection requests.
Try the following:

1. Ensure that both WiFi and Bluetooth are turned ON, on your phone
2. Follow the app directions UNTIL you come to the screen where the app asks you to put in your WiFi password.
3. Enter your WiFi password, do NOT tap "Next" in the app yet
4. Press and hold the "Set" button on your camera or doorbell until the light is flashing blue
5. Wait until you hear the first voice promt: "The Device is Initializing"
6. Press "Next" in the app

If this doesn't work, you might try wiping the Bluetooth cache on your phone. This is easy to do, and will cause no ill effects on your phone. Just do the following:
1. Go to your phone's settings menu
2. Select "Apps"
3. Tap the 3 dots in the upper right and select "Show System Apps"
4. Scroll down to "Bluetooth" and select it.
5. Select "Storage"
6. Select "Clear Cache" (don't select "Clear Data")

Then go back into the app and try pairing again. If that doesn't work, please reach out to us!

Usually it means that your phone and the camera were able to talk to each other, but then the camera wasn't able to connect to the WiFi. Double check that you're connecting on a 2.4GHz WiFi network AND that the password you entered is 100% correct (Caps, symbols, and all!)

There's a few reasons why:

It is more expensive to put a dual-band WiFi radio in the camera, and we'd like to keep our cameras affordable for you.
2.4Ghz has much greater range than 5Ghz. The lower the frequency, the greater the range.

Power consumption on a 5Ghz WiFi radio is higher, so a 2.4Ghz WiFi radio makes MUCH more sense on a battery-powered device.

All Toucan cameras allow you to mark certain areas of the camera's field of view so the camera will not look for motion in those areas. This helps prevent false alerts! Simply go to the camera's settings, then tap "Motion Zones" - Adjust the grid by dragging the lines, then select the areas where you don't want the camera to look for motion. Selected areas will be orange, and they won't be looking for motion.

Yes. You can use the Motion Zones feature to edit the motion detection area of your camera.
To set Motion Zones up:
1. Go to the Home page of the Toucan app
2. Tap on Settings under the camera you wish to edit
3. Tap on Motion Zones or Motion Detection > Set Motion Zones
4. Use the white tabs to move the gridlines to your desired position. Tap on an area to shade it orange. Motion will not be detected in the orange zones.

You can also follow the steps in this video tutorial.

There are two ways to snooze your Toucan cameras:

1. Schedule - under Camera Settings > Motion there's an option to schedule a snooze. The camera will then go to sleep during that time and will not record.
2. Instant - On the dashboard, on each of your cameras you will see a little icon that looks like a power button and a clock. Just tap that and you can turn on a snooze for up to 5 hours.

Go to the camera's settings and tap "Do Not Disturb" at the top. On this menu you can either just enable “Do Not Disturb” all the time, or schedule it so it is only on when you want it on..

Because most of our cameras are battery-powered, we don't want to drain the battery too quickly. After a minute, the app will remind you on-screen that you're still streaming and ask you if you want to continue watching.

On the Events tab, go to the footage you want to download. You'll see a little box with an arrow pointing up. Tap that, the video will download automatically from the cloud to your mobile.

You can only stream ONE camera at a time. While you can have as many cameras on your account as you want, and they'll ALL record, you can only live view one at a time. There's actually some pretty good reasons for this:

It would use a LOT of internet upload bandwidth, depending on how many cameras you have!

It would use a lot of internet download bandwidth on your mobile.

It would drain the batteries on ALL your cameras pretty quickly.

It's pretty memory-intensive and processor-intensive for your phone.

So in order to keep your cameras running as long as possible between charges, and work with as many internet connections and mobile devices as possible, we keep it limited to viewing one camera live at a time.

Yes, but keep in mind that when you sign in to your Toucan Smart Home App account on one device, it will sign you out on the other device.

As a free user, you can download 5 videos from the cloud per month. As a Pro subscriber, there is no limit!

You can delete any recordings that are saved on the cloud in just a few easy steps:

1. Tap the trash bin icon in the upper right
2. Tap the checkboxes next to any footage you want to delete
3. Tap the "Delete" button at the bottom of the screen

ILLUSTRATION >>

The most likely scenario is that when opening the app on Android for the first time, the app requested certain permissions from you. The important one for this is "storage" permissions. The app, in order to download and store ANY files on your phone, needs this.

On Android: go to Android settings > Apps (or Apps and Permissions) > Toucan > Permissions

Check under "Denied" and see if "Storage" is under there. If it is, just enable it. Go back to the app, and you should be able to download the footage just fine.

If you're encountering this issue on IOS, please reach out to us.

The other scenario, and this only applies if you have a "Free" account, is that you've already downloaded 5 clips from the cloud this month. Upgrade to Pro for unlimited clip downloads!

For any footage stored on the cloud, no. All footage saved on the cloud stays on the cloud (unless it expires).

For any footage you have downloaded:

When you download footage from the cloud, it is stored in TWO locations on your phone (just to be safe). One is in the app itself. If you delete the app, you lose that copy.

The other is in your phone's native photo/video storage, which will NOT be touched if you uninstall the Toucan Smart Home app.

Of course you should always be careful when allowing an app to access certain functions of your phone. We only request permissions that are absolutely ESSENTIAL for the full functioning of the app:

Storage - The app uses storage permissions for three functions: It stores a still image from the camera for the Dashboard to use, it uses it for streaming recorded footage to your mobile (it stores it locally, temporarily), and the app uses storage permissions for DOWNLOADING recorded footage (or if you want to do a live capture).

Location - Permission to access the name of the wifi network your phone is on is under "Location" permissions, that's the primary use. We also use it for identifying the general region you're in so we connect everything to the correct servers for faster service. Both Apple and Google put WiFi permissions under "Location".

Microphone - This is only used when you're using two-way audio on your camera, so you can speak through your camera.

Contacts - We have an "SOS" function that allows you to dial someone while you're looking at your camera with a tap. It uses contacts permission so you can select that person beforehand from your phone's contacts.

Phone - This is also for the "SOS" function, so it can send the contact to your phone's call handler, and dial the number.

If you have any concerns about any of these permissions, please reach out to us!

Did you know that you can now have your Toucan cameras and doorbells automatically greet people in your own voice, when they detect motion? In the Toucan app, you can now record up to a 10 second clip of audio. This feature is available to Pro and Elite users, and it's all done in the Toucan Smart Home app. Here's how:

Go to your camera’s settings in the Toucan app

ILLUSTRATION 1 >>

ILLUSTRATION 2 >>

ILLUSTRATION 3 >>

ILLUSTRATION 4 >>

Say that there's some footage that your camera recorded - you want to make sure it isn't deleted when it's set to be auto-deleted due to it being older than 7 or 90 days (depending on your subscription). Bookmarking the footage will keep it saved and accessible indefinitely, without having to download it.

There's two major possibilities, depending on whether you're trying to update the camera from a recent firmware (you've updated it before) or from an older firmware (you've just paired it, and it wants to update). In both cases, we have the solution for you in this blog entry:

How to fix: Firmware won't update

If you're using Android, the main culprit of this is Android itself. Android is very smart and will sometimes apply battery optimization settings to certain apps in order to conserve your phone's battery.

This also means that your phone may make it so the Toucan app only sends push notifications when your phone is unlocked. There's an easy way to fix this.

1. Go to Android Settings
2. Select “Apps”
3. Scroll until you find the Toucan app
4. Select “Battery”
5. Check “Unrestricted”

Doing this will allow the Toucan app to run in the background to send push notifications as needed, rather than just when you unlock your phone.

They're different in how they work AND what the end result is. 

• Do Not Disturb simply means that the camera or doorbell will not send any push notifications when it detects motion. Everything else about the camera functions normally: It will record when it detects motion and it's still available for live streaming.
• Snooze is a bit different: Snooze actually turns off the motion sensor on the camera. It won't send notifications and it will not record any footage. You can still live view the camera when "Snooze" is turned on, however!

Snooze offers privacy and lets you conserve battery life when you don't need to be recording.

At the moment, the Toucan App supports smartphones and tablets and does not support computers yet.

The Toucan Wireless Outdoor Camera and the Toucan Wireless Video Doorbell will work with the Toucan Smart Home App, and they will also work with Google Home and Alexa once you have set them up in the Toucan app.

You can schedule the notifications to be muted - go to the camera's individual settings, then select "Do Not Disturb", and set the schedule. During the scheduled time, you won't get notifications BUT video will still be recorded to the cloud.

You can actually just turn off the motion sensor temporarily, what we call "Snooze" - you'll see a little button by each camera on the dashboard with a power symbol and a clock. That's the snooze button, you can snooze for any number of hours. During "snooze" the camera will NOT record any footage, and it will NOT send notifications.

The camera will automatically pick up the network time from the network it's connected to. However, if you want to select a different time zone, you will be able to do this during setup, and you can also change this in the individual camera's settings.

Yes! You'll be able to see the recordings for any cameras shared to you, but only the camera's OWNER can delete any recordings.

Yes. You can share each of your cameras with one other person for free.
If you upgrade to an AI+PRO or AI+ELITE plan, you can share with up to 10 additional people.
Each additional person will need to set up their own free Toucan Account. You can share camera access with them by going to "Shared Devices" in your Toucan app.

Your device will need to be set up and online in the Toucan app before it can be shared with another user. The account you were logged into when you set up the device will be the Main User. The account you are sharing the device to will a the Shared User.
To share your device with someone else, they will need to download the Toucan App and set up their own account using their own information.

Once they have verified their account and logged in, follow the instructions below to share the device with them.
1. On the Main User's Toucan app, go to the Menu tab in the bottom right-hand corner.
2. Select Shared Devices from the settings menu.
3. You will see all your connected cameras listed here. Tap on the orange arrow icon next to the device you wish to share.
4. Input the email address that has been used to create the Shared User's account, then select Share.
5. The Shared User will then be prompted to accept the invitation. If they are not prompted straight away, they should see the invitation in the Shared Devices page of their app.
That's it! Once the shared user has accepted the invitation they will be able to access the camera shared with them. It is important to remember that you will need to repeat these steps for each camera you own, this gives you the power to only share the devices with people that they need to see.
If more than two people need access to a device, then purchasing a Toucan Shield Plan will give you the power to share a device with up to 10 users.

How to share a camera with someone else

Open the Toucan App: Tap the "Settings" button on the bottom right, then tap "Shared Devices". You'll see a camera name with an "Accept" button next to it. Tap "Accept" and you will now have access the camera.

How to accept a shared camera

Open the Toucan App: Tap the "Settings" button on the bottom right, then tap "Shared Devices". The camera that was shared TO you will be listed showing the name of the camera and the person who shared it with you with a "Delete" icon to the right. Just tap on the "Delete" icon and confirm it. That particular camera will no longer be shared to you.

How to delete a camera someone sharing with me

Open the Toucan App: Tap the "Settings" button on the bottom right, then tap "Shared Devices". If you shared any device with anyone, the person's Toucan ID it will be listed right under the Camera Name with a "Delete" icon to the right. Just tap on the "Delete" icon and confirm it. The other account will no longer have access to your camera.

How to unshare a camera thatI've shared with someone

To help keep your account safe, an account may only be signed into one mobile device at a time. When you see this message, It means you may have signed into your account on a different device, you uninstalled/reinstalled the app without signing out of the app, or someone else may have accessed your account. In the case of the latter:

1. Log back into your account (kicks out the other device)
2. Change your password immediately
3. Enable two-factor authentication
   #2 & #3 are accessible in the Toucan App. Go to Settings, then My Account.

If your app crashed and you got this notification when you signed in: It's because our cloud thinks it's a new device connecting, because the old session is still on. You can probably disregard this message, but it doesn't hurt to change your password.

Just about every WiFi network will broadcast at LEAST 2 WiFi networks (unless one has been disabled) - a 2.4GHz network and a 5GHz network. Older WiFi routers will usually give each one a different name to tell you which one is which. Many newer WiFi routers introduced recently will have both of the networks under the same name. If your router is a dual-band router where both networks have the same exact name, don't worry. It should pair with no problems.

We've discovered an issue with certain AT&T Broadband WiFi routers that make it difficult to connect your Toucan product to WiFi. The issue is that some particular models, especially the BGW-210, have the 2.4Ghz turned OFF by default.

What that means is that Toucan products will not be able to pair with this network, as Toucan's products require a 2.4Ghz network to connect to. Fortunately, there's an easy way to turn this on. First, you'll need to open your browser on your phone or computer while connected to your WiFi.

1. Log into your ATT Router Configuration Page (192.128.1.254) - NOT the SmartHome app (not enough options in SmartHome).
2. Enable the GUEST WIFI option... it is exclusively 2.4GHz. Choose a good password.
3. Connect your phone to the GUEST Wifi connection for setup.
4. Start the pairing process in the Toucan app - just make sure that you connect the Toucan product to the GUEST wifi and that you have the password correct (it's case sensitive).

Your camera or doorbell probably isn't broken, but something is. Here's a few quick ideas:

Make sure your camera shows as being online in the app. If it's online:

Ensure you have a good connection on your handset to mobile or wifi data

Ensure that you are running the latest version of the app and the latest firmware on your camera or doorbell.

Are you using a third-party VPN app like ProtonVPN? Sometimes third-party VPN apps can prevent your cameras from streaming. Sometimes you will only get audio, sometimes you will get nothing at all. Usually your VPN app will allow you to set apps that can be exempt from the VPN. If you set the Toucan app to be exempt, this can resolve the streaming issue.

All else fails, reach out to us!

On average, 3-4 seconds after you go to view live video, the live feed will show up on a battery-powered camera. On an AC-powered camera such as the Security Light Camera, streaming usually starts within 1 second.

At the moment, the Toucan App works on smartphones and certain tablets and will provide 1 live feed at a time.

One user can view each camera at a time. The device owner takes precedence (Overrides others when viewing the same camera at the same time). For multiple users to have access to the same Wireless Outdoor Camera or Video Doorbell, a PRO or ELITE Toucan Shield Plan is needed to share the devices with up to 10 other users, but even then only ONE user can view the live feed at a time.

Subscriptions are managed directly through your app store. Simply open the app store where the subscription was originally purchased:

Cancel a subscription on your iPhone:
https://support.apple.com/en-us/HT202039

Cancel a subscription on your Android phone:
https://support.google.com/googleplay/answer/7018481?

To change your device Wi-Fi, please first connect your phone to the new Wi-Fi, then go to your Toucan App->Device Settings->Network->Change Network-> Pair it again

Yes. You can link your Toucan cameras to Alexa to receive announcements when motion is detected or when the doorbell is pressed (for doorbell cameras).
If you have an Echo Show device, you can use this to view your camera's live stream.

You'll need the Alexa app and you'll need your camera or doorbell connected to your Toucan account. Once that's done and you've signed into the Alexa app with your Amazon ID, follow these steps in the Alexa app:

Tap the "More" button in the lower right.

Tap "Skills & Games" on the left.

Search for "Toucan Home Security System" in the search bar at the top.

Enable the Toucan Home Security System skill, using your Toucan app login.

Let Alexa discover any new devices (like your cameras) and that's it!

We've even got a helpful video below, as well as a guide you can follow!

WATCH VIDEO >>

How to connect your Toucan cameras to Alexa

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IMAGE 2 >>

Yes! The light will turn on using the brightness you set for "Manual" for 10 minutes.

When you've connected your Security Light Camera to Alexa using the Toucan Home Security System skill, say "Alexa, turn on light on (camera name)". 

To turn it back off, just say "Alexa, turn off light on (camera name)".

You can do a LOT, and the Amazon Alexa team keeps adding new features. Here's a few examples:

If you have an Echo Show or a Fire TV, you can say "Alexa, show the front door". The camera will show up on your Echo Show or your Fire TV.

Have Alexa announce when your Toucan Camera or Video Doorbell detects motion, it can even announce when someone pushes the doorbell button!

Have motion detected by your Camera or Video Doorbell trigger an Alexa Routine, even play a song on an Alexa device - there are a lot of possibilities with things to do here.

You'll need the Google Home app installed on your mobile device, and you'll need a Toucan device connected to your Toucan account.

Open the Google Home app and tap the "+" in the upper left.

Tap "Set up device"

Tap "Have something already set up?" (if you've already paired devices to your Toucan app, you do!)

Tap the magnifying glass and search for "Toucan Home Security System"

Enter your Toucan app username (the email address you sign in to the Toucan app with) and your password, and enter the Captcha.

That's it! You can add devices to specific rooms, or not.

Below is a helpful video AND guide on how to connect your Toucan products to Google Home:

WATCH VIDEO >>

How to connect your Toucan cameras to Google Home

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IMAGE 2 >>

Using your Google Assistant and the Toucan app you can view the live feed from any of your cameras just by asking Google to show it on any Chromecast-enabled device or a Google Home Hub.

When you stream to the Toucan app, the app uses your phone's hardware to "dewarp" the video and flatten it out. When streaming to a Chromecast or Alexa or FireTV, the app isn't present to do the dewarping, so it looks exactly like it did coming straight out of the camera. The "Fishbowl" look is due to the fact that the camera is a REALLY wide field of view (180 degrees!)

At this time, you can talk through your Echo Show to the Toucan Security Light Camera. We'll be adding more products that support this feature as well!

The account you create when you sign in to Toucansolution.com is separate from the Toucan app. You won't be able to log in to the app with the account you created on Toucansolution.com, and you won't be able to log in to Toucansolution.com with an account you create in the Toucan app. 

Creating an account on Toucansolution.com is ONLY for shopping purposes.

Creating an account in the Toucan app is ONLY for using the app.

Subscriptions are handled by your app store, so just open the app store that you originally subscribed through. If you originally subscribed using Android, do it through the Google Play app. If you subscribed via the App Store, unsubscribe through the App Store. Obviously we're sad to see you go! Your app store will have the latest instructions on how to do this:

iPhone: How to cancel a subscription on your iPhone
Android: How to cancel a subscription on your Android phone

You can also unsubscribe or subscribe via the Toucan Smart Home app by going to Settings > My Account > Account Status

First thing to do is check your spam folder. Unfortunately, sometimes an email system might reject our registration confirmations as "Spam". Please consider using a different email address on another email system to create your account, this usually solves the issue. If you are still having this issue, please reach out to us!

Go to the sign-in screen on the Toucan App and tap on "Forgot Password?". You will then receive an email link with a link to reset your password.

How to reset your Toucan App password

Our "Free" plan gives you a full 24 hours of event recording, rolling. If you want more recording time (and a load of other features) check out our inexpensive subscription plans.

You get a LOT longer recording history, and you also get LOTS of added features to get the most out of your cameras.

We have one of the best subscription programs in the industry. Our PRO/ELITE Shield Plan covers all the Wireless Outdoor Cameras and Wireless Video Doorbells you own under 1 account, ALL for only $2.99 per month for PRO and $9.99 for ELITE.

For one reason or another you may need the serial number of your product. We make this readily available and easy to find.

If you're looking on the product itself:

• Wireless Outdoor Camera - It's on the barcoded sticker on the bottom of the camera
• Wireless Video Doorbell - It's on the barcoded sticker on the back of the doorbell
• Security Light Camera - It's on a barcoded sticker on the bottom of the camera
• Toucan Connect Conference Speaker or HD Conference System - It's under the base of the speaker
• Toucan Connect Streaming Webcam - It's on the underside of the camera's base
• In the app (all products, if paired) - go to camera settings, you'll see it right at the bottom of the page.

Office hours between Monday to Friday, from 8:30am to 5:30pm (PST). We are located in City of Industry, CA 91748. We are not open to the public for purchasing.

You can chat with our Toucan agent for any questions online by clicking the chat icon located in the left bottom corner of the Toucan Smart Home website. You may also contact us at support@toucansmarthome.com.

Please know the model number or the name of the product. You may find this information at the bottom or back label on your device. You may also find it at the packaging box near the barcode. Other things that are helpful for us (if you're running into a problem):

1. What's the model of your mobile device?
2. What version of your mobile phone's operating system are you running?
3. The exact nature of the issue you're running into. As much detail as possible, so we can be prepared to help!

You will need to contact the retailer or catalog company which you have made your purchase with. Please note that all retailers will have their individual refund policies. If you purchased the product through our online store, please email us for further information.

You have 30 calendar days to return an item from the shipping date. Please contact Customer Service at support@toucan.solutions to obtain a “Customer Return Form” before return your item. 

To be eligible for a return, your item(s) must be returned in its entirety, including retail packaging with the UPC code attached and any accessories that were included in the purchase. Your item needs to have the receipt or proof of purchase and a copy of the receipt must be included with the return. 

Please note that any damaged caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.

Here at Toucan, we want to provide the best experience to expand your smart home. With our products and service, we aim to strive toward an easy to use and convenient product which includes an easy shipping policy. 

We will ship our products within 24 to 48 hours of receiving your order. If you do not receive an email from us or receive tracking within 2 days of your order, please reach out to us immediately and we will help resolve the issue. 

If your package is lost, inform us immediately and we’ll look into the case and contact our shipping carrier for further investigation. 

If your product arrives broken, please reach out to us, take a picture and email us to verify the product shipment. If the product is shown broken in the photos, we will send a replacement right away. Replacements may require an extra 24-48 hours of processing time. 

We offer regular business standard shipping rates. If you are looking for express shipping, you can reach out to us for express/overnight shipping options over email or on the phone for overnight shipping rates. 

We’ve set up to ship the product to the domestic 48 US states, not including HI and AK through USPS. We can ship the product to businesses, PO boxes, apartment and all types of homes. If you’re international and interested in a Toucan product, we are setting up our international shipping policy and you will be charged an additional shipment fee.

You are required to ship in your product along with all the accessories that came with the product. You will also need to print and complete the Customer Return Form obtain through a Customer Service Representative either by mail or email. Your repair/exchange request will not be processed without a Customer Return Form.

(New Purchase Only) Under the manufacturer’s warranty, your product will be replaced for any defective parts or missing accessories free of charge within the 90 days of your purchase (Proof of Purchase is required). You are only responsible for shipping your defective product into our corporate office. If your product has been over 90 days since the date of purchase, you are required for the shipping & handling along with the cost of the repairs.

There's a few reasons why:

1. It is more expensive to put a dual-band WiFi radio in the camera, and we'd like to keep our cameras affordable for you.
2. 4Ghz has much greater range than 5Ghz. The lower the frequency, the greater the range.
3. Power consumption on a 5Ghz WiFi radio is higher, so a 2.4Ghz WiFi radio makes MUCH more sense on a battery-powered device.

All of our cameras record to our secure cloud server, and only YOU (and those you share your cameras with) have access to your video. That way, if something happens to your camera, you've still got your recordings. We even offer free cloud recording in addition to extended recording plans!

The Toucan Solar Panel Charger is compatible with the following cameras CURRENTLY:

TSCP05GR - Toucan Wireless Security Camera PRO

TWSC01WU - Toucan Wireless Security Camera SCOUT

It is not compatible with older Wireless Outdoor Camera models.

You can be confident that it will work just fine outdoors. The panel itself is weather resistant, the connection between the panel and the cable is sealed, and the panel comes with two adapters to ensure a weather proof seal with the charging port on the camera you connect it to.

For best results in making sure your Toucan camera stays charged, you will want to mount your solar panel to where it is facing the sun at its highest point in the sky. This will make sure it delivers the most power possible to the camera.

If you're using a compatible Toucan camera, such as the Toucan Wireless Security Camera PRO, go to the Toucan app, then the camera's settings, Power Mode, and select “Solar Panel Mode”.

This is important to do. When you make this selection, the camera will continue to operate normally while it charges from the sun.

ILLUSTRATION >>

This extension cable is designed exclusively for the TSLC01WU Security Floodlight Camera - the connectors and weather sealing will not work on any other devices.

You can connect up to FIVE TSLC01EX cables, end to end, to deliver power to your TSLC01WU.

Yes, the cable itself and the connectors are sealed against moisture.

This cable and power supply were designed specifically for the Wireless Security Camera PRO (TSCP05GR) to deliver constant power, so that it may operate in full power mode.

After you have connected the cable to the camera, go to the camera's settings > Power Source and select "AC Power".

This will enable the camera to operate with a 10-second pre-record buffer and the camera will never go to "sleep" to conserve power, so notifications and recording will be instant.

The plug portion that connects to an outlet is not weatherproof, but the rest of the cable and the camera-side connector is sealed against moisture. You can use the cable with confidence that water will not get into the camera.