Toucan Troubleshooting | Camera & Conferencing Support

Find Toucan troubleshooting help for your camera, video doorbell or conferencing device. Select your model below for power, connection and settings checks, then use the product guide for detailed setup instructions.

Security cameras and video doorbells

• Video Doorbell V1 & V2 – TVD100 / TVD200
• Video Doorbell V3 – TVD300
• Video Doorbell PRO – TVD05GR
• Wireless Outdoor Security Camera – TWC200
• Wireless Security Camera S2 – TWSC01
• Wireless Security Camera S4 – TWC400S
• Solar Security Camera S5 – TSC100
• Wireless Security Camera PRO – TSCP05GR
• Security Light Camera – TSLC01WU
• Seek Indoor Camera – TPTSC01WU

Video conferencing and webcams

• Video Conference 360 – TCSC360KU
• Video Conference HD – TCSC100KU
• Streaming Webcam – TCW100KU
• Conference Speaker – TCS100KU

Before contacting support

Note your device model, the issue you are seeing and any error message. Check power and connections first. For cameras and doorbells, note whether live view works and whether the issue affects notifications or recordings. For conferencing equipment, check the selected audio and video devices in your meeting software.

Use the installation guide library for model-specific instructions or the Toucan app tutorial for app guidance. If you still need help, email uksupport@toucansolution.com or visit UK support contact details. Never include account or Wi-Fi passwords in a support request.